Aftercare & Support

Eternal Energy Systems will schedule a future service to meet manufacturers guidelines which will include a check that all the components remain secure and sound.

Every five years the system needs to be drained and refilled with a new antifreeze solution – taking approximately two hours.

Solar PV

PV systems require very little maintenance if installed correctly. 

Eternal Energy Systems like to stay in contact with all our clients and their systems which helps us trouble-shoot any issues and identify problems early on if they arise. 

We recommend a complete system check every five years.

Third Party renewable energy systems

Many householders rely on Eternal Energy Systems to maintain their solar installations no longer having access to the original installer. 

We welcome these clients and offer to maintain the equipment throughout its service life.

COMPLAINTS POLICY

Eternal Energy Systems always endeavours to provide the best service for every customer. 

However, on rare occasions, there may be times where a customer may not be completely satisfied.

To ensure Eternal Energy Systems is able to put things right as soon as possible, please read our complaints procedure below.  We will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards we aim to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as possible so the problems can be rectified as soon as possible.

Our Procedure

Either call, email or write* to us.

We aim to respond within five days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses the Dispute Resolution Ombudsman for dispute resolution. 

In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. 

If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.

* Please request proof of receipt if posting